Shipping policy

Effective date: August 11, 2026

Where we ship

We currently accept retail orders for delivery within the United States. International checkout is not currently available.

Order processing

Orders are normally prepared for carrier handoff within one to two business days, excluding weekends and holidays. Carrier transit time is additional.

Shipping methods, charges, and transit estimates

When available for an order, Economy shipping has an estimated carrier transit time of five to eight business days and Standard shipping has an estimated carrier transit time of three to four business days. The exact methods, charges, and estimates available for your order are displayed at checkout before payment. They depend on the order, package weight, destination, and method selected. A free option may be shown at checkout for an eligible order; shipping is not free for every retail order.

Carrier transit estimates begin after carrier handoff. They are estimates rather than guarantees. If we cannot ship on time, we will follow the delay process below.

Tracking and address changes

When tracking is available, we will send it to the email address used for the order. Review the shipping address before ordering. If it needs to change, contact info@goodbookscompany.org immediately. We cannot guarantee an address change after fulfillment begins.

Delays

If we cannot ship within the stated time, we will contact you with a revised shipment date and give you the options required by applicable law, including the opportunity to cancel for a prompt refund rather than accept the delay.

Missing or damaged shipments

If tracking shows a problem, the parcel does not arrive, or an item arrives damaged, contact info@goodbookscompany.org with the order number. For damage, include photographs of the item and packaging if available. We will investigate and explain the available replacement or refund resolution.

Pickup and buyback freight

Customer pickup and local delivery for retail orders are not currently offered. Any pickup or prepaid freight offered for a book buyback is a separate service and is governed by the eligibility, location, volume, and instructions in the written bid or pickup confirmation.

Contact

Questions about retail shipping: info@goodbookscompany.org.