Refund policy

Effective date: August 11, 2026

This policy applies to retail purchases made from goodbookscompany.org. We want the identity and condition of every used book to match its listing.

Return requests

You may request a return within 30 calendar days after delivery.

To be eligible, the item must be returned in materially the same condition in which it was received. Normal inspection is permitted. Please contact us before mailing an item so that we can confirm eligibility and provide return instructions.

If an item arrives damaged, is the wrong item, or is materially different from its listing, please notify us within seven calendar days after delivery when practical so that we can investigate promptly. This request does not limit any right that cannot legally be waived.

How to request a return

Email info@goodbookscompany.org with your name, order number, the title being returned, the reason for the return, and photographs if the item was damaged or materially not as described.

Approved returns must be sent to:

GOOD BOOKS COMPANY LLC
501 Madison St
Springdale, AR 72762
United States

Return shipping and original shipping charges

If we sent the wrong item, the item was materially not as described, or it was damaged in transit, we will provide a prepaid return label or another resolution that you accept.
Change-of-mind returns are accepted within the 30-day return-request window. The customer is responsible for change-of-mind return postage.
For a completed shipment that is returned, original shipping charges are refunded only when we sent the wrong item, the item was damaged in transit, or the item was materially not as described.

Use a trackable return service and keep the receipt until the return is resolved.

Inspection and refunds

Return transit time depends on your location. Within five business days after the return is delivered to us, we will email you with an approval, a denial with the reason, or a request for more information. If approved, we will initiate the refund to the original payment method within five additional business days. Your bank or card issuer may require additional time to post the refund.

We do not charge a restocking fee.

Cancellations

We can usually cancel an order before it is handed to the carrier. Contact us as soon as possible. If an order is cancelled before shipment, we will refund the cancelled amount, including any shipping charge collected for that cancelled shipment. After carrier handoff, the return process generally applies. This paragraph does not limit shipment-delay cancellation or refund rights, or any other right that cannot legally be waived.

Exchanges and one-copy inventory

Many used books are one-copy listings, so an identical replacement might not be available. If we cannot replace an eligible item, we will offer the applicable refund or another resolution that you accept.

Contact

Questions about a return or refund: info@goodbookscompany.org.