{"product_id":"chief-customer-officer-2-0-how-to-build-your-customer-driven-growth-engine","title":"Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine","description":"\"One of the best Customer Experience books of all time\" - BookAuthority\n\nCustomer Experience Roadmap to Transform Your Business and Culture\nChief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.\nAnd it will take years off your learning curve.\nWritten by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers.\n1. Manage and Honor Customers as Assets\n2. Align Around Experience\n3. Build a Customer Listening Path\n4. Proactive Experience Reliability and Innovation\n5. One Company Accountability, Leadership \u0026amp; Decision Making\nChief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers' lives. Jeanne Bliss fearlessly shares her tools and leadership 'recipe cards' for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.\nIncluding over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine.\nJeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands' End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).\u003cbr\u003eASIN: 1119047609\u003cbr\u003eVSKU: GBV.1119047609.A\u003cbr\u003eCondition: Acceptable\u003cbr\u003eAuthor\/Artist:Bliss, Jeanne\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in acceptable condition and may have highlighting and or writing throughout. The actual cover image may not match the stock photo, dust jacket may be damaged or missing. Book may show internal and or external wear on spine or cover and may be slightly skewed or have creased pages. This is a used book so codes may be invalid or accompanying media may be missing. May be an Ex library book with stickers and stamps.  \u003cbr\u003e","brand":"Good Books Company","offers":[{"title":"Default Title","offer_id":51400088453425,"sku":"GBV.1119047609.A","price":999.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0914\/3730\/2065\/files\/1119047609-0.jpg?v=1748028690","url":"https:\/\/goodbookscompany.org\/products\/chief-customer-officer-2-0-how-to-build-your-customer-driven-growth-engine","provider":"Good Books Company","version":"1.0","type":"link"}